Return policy

This Return & Refund Policy applies to all products purchased from https://babaer.com operated by BABAER. By placing an order, you acknowledge and agree to the return, exchange, and refund terms listed below.
Company Contact Information Email: service@babaer.com Phone: +15155160624 Address: 4430 Zimmerman Lane Los Angeles CA 90017, USA
1. Return Eligibility
We accept returns and exchanges within 30 calendar days from the date of delivery. To be eligible for a return:
All items must be unused, unwashed, undamaged and in original new condition.
All original packaging, tags, and accessories must be intact and returned together.
The items must not show signs of wear, scratches, oxidation, or personal damage.
We reserve the right to reject returned items that do not meet the above conditions.
2. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
Discounted, clearance, and promotional items
Customized or personalized jewelry
Items damaged by improper use, artificial damage, or long-term wear
Items returned outside the 30-day return window
3. Return Process
Please follow the official return procedure to ensure successful processing:
1. Contact our customer service team via email within 30 days of delivery to apply for a return. 2. Wait for our official return authorization (Return Merchandise Authorization, RMA). 3. Pack the items securely and ship the package back according to the instructed return address. 4. Send us the tracking number for verification. 5. Our team will inspect the items within 3–5 business days after receiving your return.
4. Shipping Fees for Returns
Customer-caused returns (change of mind, wrong style, size preference, etc.): Customers are responsible for all return shipping fees and any customs duties or related charges.
Company-caused returns (defective items, wrong items, missing accessories, quality issues): We will cover the return shipping cost and provide a full refund or free replacement.
5. Refund Processing
Once your returned items pass our inspection, we will process your refund immediately. Refunds will be returned to your original payment method (PayPal, credit card, or other channels).
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment platform’s processing speed.
Original shipping fees are non-refundable for customer-initiated returns.
6. Damaged or Defective Items
If you receive broken, defective, incorrect, or missing items, please contact us within 48 hours after delivery and provide clear photos or videos of the products and package. We offer free replacement, full refund, or partial refund solutions based on the actual situation.
7. Order Cancellation
Orders can be canceled for free before shipment. Once the order has been processed or shipped, it cannot be canceled and must follow our return policy after delivery.
8. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will take effect immediately after being published on our website. Your continued purchase and use of our services constitute acceptance of the latest policy.
9. Contact Us
For return, exchange, or refund inquiries, please contact our support team: Email: service@babaer.com Phone: +15155160624